Frequently Asked Questions

Orders marked as in stock are usually shipped on the day of receipt or the next working day.

In exceptional cases (holidays, sales, high demand), shipping may take up to 3 working days.

Delivery time depends on the destination country. Approximately:

• Czech Republic: 1–3 working days
  
• Germany, Austria, Poland: about 2 working days
  
• Other EU countries: 2–7 working days
  

After sending the order, you will receive an email with a tracking number (if available).

If you receive a damaged or non-working product, contact us as soon as possible.

Send an email to europebuddys@gmail.com and include:

• order number
  
• a brief description of the problem
  
• photos or a short video of the defect
  

We will investigate the situation and usually respond within 24 hours with a proposed solution.

Yes. You have the right to withdraw from the contract within 14 days of receiving the goods, if:

• the goods have not been used
  
• they are unopened and in the original packaging
  

After contacting us by email, we will confirm the next steps.

The customer bears the cost of returning the goods.

If:

• you receive the wrong product, or
  
• some items are missing from the package,
  

contact us by e-mail and include:

• order number
  
• description of the problem
  
• photographs of the delivered goods and packaging
  

After verification, we will offer an exchange, a new shipment, or other compensation.

If the shipment status does not change for a longer period, we recommend waiting a few working days first.

If the shipment is marked as delivered but has not been found:

• check the delivery location and neighbors
  
• then contact us by email
  

We will start an inquiry with the carrier and, after its completion, offer an appropriate solution.

Choose the products that interest you, add them to the basket, and proceed to the checkout.

When completing the order, you will fill in the delivery details and choose the payment method. By sending the order, you confirm that you agree with our terms of trade.

After sending the order, you will receive an automatic confirmation by e-mail.

This confirmation is for informational purposes only. The purchase agreement is concluded only at the moment when we accept the order for processing or dispatch it.

If the order has already been paid for and processed, changes may not be possible.

If you wish to modify or cancel the order, contact us as soon as possible by e-mail and provide the order number. We will try to find a suitable solution.

We reserve the right to cancel the order especially in the following cases:

• technical or obvious pricing error,
  
• product unavailability,
  
• other objective reasons.
  

In such a case, we will inform you and any payment made will be refunded.

The customer is responsible for providing correct and complete delivery details.

We are not liable for complications caused by incorrect information or the inability to deliver for this reason.

THC-X is a modern cannabinoid of a new generation, developed with an emphasis on purity, stability, and controlled quality. Thanks to its refined composition, it offers a balanced and modern cannabinoid profile.

All products offered on this website are intended solely for collecting or decorative purposes.

The texts on the website do not encourage the use or consumption of the products.

Yes, the product may contain up to 0.2% THC, which complies with the valid legal limits in the European Union.

The customer is responsible for verifying the legality of the products in their country.

Yes, we emphasize controlled quality, purity, and stability of composition. Products are carefully selected to meet our quality standards.

We recommend storing products:

• in a dry and cool place
  
• out of children's reach
  
• in the original packaging
  

The customer is responsible for improper storage or handling.