Frequently asked questions

Orders marked as In stock we usually send on the day of acceptance or the following working day.

In exceptional cases (holidays, events, high demand), the delivery time may be up to 3 working days.

The delivery time depends on the destination country. Approximate:

• Czech Republic: 1–3 working days
• Germany, Austria, Poland: approx. 2 working days
• Other EU countries: 2–7 working days

After submitting your order, you will receive an email with a tracking number (if available).

If you receive a damaged or defective product, Contact us as soon as possible.

Send an email to europebuddys@gmail.com and specify:

• order number
• Brief description of the problem
• photographs or short video of the defect

We will verify the situation and usually get back to you. within 24 hours with a solution proposal.

Yes. You have the right to withdraw from the contract within 14 days of receiving the goods, If:

• the goods were not used
• is unopened and in its original packaging

After contacting you by email, we will confirm the next steps.

The costs of the return shipment are borne by the customer.

If:

• you will receive wrong product, or
• in the package Some items are missing,

Contact us by e-mail and attach:

• order number
• description of the problem
• photographs of the delivered goods and packaging

After verification, we offer an exchange, a new shipment, or other compensation.

If the shipment status does not change for a long time, we recommend first wait for several working days.

If the shipment is marked as delivered but not found:

• check the delivery location and neighbors
• Then contact us by e-mail

We will initiate savings with the carrier and after its completion we will offer a suitable solution.

Choose the products that interest you, add them to the cart and proceed to checkout.

When completing the order, you fill in the delivery details and choose the payment method. By submitting the order, you confirm that you agree to our terms and conditions.

After submitting the order, you will receive automatic confirmation by e-mail.

This confirmation is for informational purposes only. The purchase contract is concluded only when we accept the order for processing or dispatch.

If the order has already been paid for and processed, changes may not be possible.

In case you want to modify or cancel your order, Contact us as soon as possible by e-mail and please provide the order number. We will try to find a suitable solution.

We reserve the right to cancel the order, especially in the following cases:

• technical or apparent price error,
• inaccessibility of the product,
• other objective reasons.

In that case, we will inform you and the potential payment will be refunded.

The customer is responsible for providing the information correct and complete delivery information.

We are not responsible for complications caused by incorrect data or the impossibility of delivery due to this reason.

All products offered on this website are intended exclusively for collectors' or decorative purposes.

The texts on the website do not encourage the use or consumption of the products.

Yes, the product may contain up to 0.2% THC, This corresponds to the applicable legal limits in the European Union.

The customer is responsible for verifying the legality of the products in their country.

Yes, we place emphasis on controlled quality, purity and stability of the composition. The products are carefully selected to meet our quality standards.

We recommend storing the products:

• in a dry and cool place
• Out of reach of children
• in the original packaging

The customer is responsible for improper storage or handling.