Terms of service
Terms of Service (Business Terms)
Last update: 12.02.2026
These terms of service („Terms“) govern the use of the website, the purchase of products, and the use of the services provided by:
Buddy’s
Email: info@buddys-europe.com
By using the website or submitting an order, you confirm that you have read, understood, and agree to these Terms.
If you do not agree with the Terms, you must not use the website or the services.
1. Eligibility of the user
By using the services, you confirm that:
You have reached at least 18 years of age; you explicitly confirm the fulfillment of the age limit of 18 years when placing the order for shipment
you have the legal capacity to enter into a contract,
You are authorized to legally purchase and possess products within your jurisdiction.
2. Nature of services and products
The products and content of the website are provided „as is“.
We strive to provide descriptions, images, and information accurately, but we do not guarantee their complete accuracy or timeliness.
The products sold through this website are intended solely for collectors, decorative purposes or research purposes.
They are not intended for consumption, smoking, or any other form of use.
The products are not food, a dietary supplement, or a medicinal product.
The seller does not make any health or therapeutic claims regarding these products.
We reserve the right to at any time:
change the product range,
adjust prices,
modify or terminate the services.
3. Compliance with legal regulations
The customer is responsible for verifying the legality of the order in their country.
By submitting the order, you confirm that:
you are familiar with local legal regulations,
The purchase, import, and possession of the products are legal in your jurisdiction. The buyer is responsible for complying with the laws of the country to which the product is transported or where it is held.
If the shipment does not have an entry permit to the destination country, we are not responsible for the actions of customs or other authorities.
4. Orders and conclusion of the contract
By submitting the order, you are making a proposal to conclude a purchase contract.
The contract only comes into existence at the moment of:
confirmation of the order from our side, or
shipment of goods.
We reserve the right to reject or cancel the order, especially in the following cases:
price or system errors,
inaccessibility of the product,
suspicion of fraud,
breach of these conditions.
5. Awards and payments
Prices are listed including statutory taxes, unless otherwise stated.
Further fees (e.g. customs duty or import tax) may be charged in accordance with the rules of the destination country and are borne by the customer.
Payments are processed securely through external payment providers. We do not store data about payment cards.
6. Delivery
Delivery times are approximate and may vary depending on logistics and circumstances beyond our control.
The customer is responsible for the accuracy of the delivery details.
The risk of damage passes to the customer at the moment of receiving the shipment.
7. Optional additional services
Some services (e.g., shipment protection) are optional add-ons and do not constitute insurance.
The terms and conditions of these services are provided separately when ordering.
8. Withdrawal from the contract
The consumer has the right to withdraw from the contract within 14 days of receiving the goods, if:
the goods were not used,
is returned in its original condition,
the withdrawal was announced within the deadline.
For application, contact:
info@buddys-europe.com
Legal exceptions to the right of withdrawal remain unaffected.
For hygienic reasons, returns may be restricted in the event of the original packaging being damaged.
9. Complaints
Complaints regarding defective goods must be reported without undue delay after discovering the defect.
The complaint must include:
order number,
description of the defect,
possibly photos.
Each case is assessed individually in accordance with the applicable legal regulations.
10. Intellectual property
All content of the website (texts, graphics, logos, software) is protected by copyright and is the property of the operator or its partners.
Without prior written consent, it is prohibited to copy, distribute or modify the content.
11. Prohibited use
You must not use the services:
for unlawful purposes,
for the violation of the rights of third parties,
to disrupt the security of the system,
to spread malicious code.
12. Limitation of liability
To the maximum extent permitted by law, we are not liable for:
indirect or consequential damages,
losses caused by improper use of products,
damages caused by circumstances beyond our control.
This provision does not restrict the rights of the consumer that cannot be excluded by law. The seller is not liable for the use of the product in violation of its declared purpose. The buyer bears all consequences of such action.
13. Compensation
You agree to indemnify us for claims arising from a breach of these terms or the misuse of the services.
14. Binding law
These Terms are governed by the law of the Czech Republic and the law of the European Union.
Consumer rights under the legal system of the customer's country of residence remain unaffected.
Disputes will be resolved by the competent courts of the Czech Republic.
15. Changes to the terms and conditions
We reserve the right to change these Terms at any time. The version published on the website at the time of ordering always applies.